Privacy Policy

Created on 27 May, 2023 | 2,349 views | 5 minutes read

Welcome to! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web monitoring services. By accessing and using our services, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect various types of information from you when you interact with our website and use our services:

1.1 Personal Information: When you sign up for an account, we may collect certain personal information from you, such as your name, email address, contact information, and payment details. This information is necessary to create and manage your account, process payments, and provide you with our web monitoring services.

1.2 Log Data and Usage Information: We automatically collect certain information about your use of our services, including your IP address, browser type, operating system, device information, referring URLs, pages visited, and the dates and times of your interactions. This data helps us analyze trends, administer our services, diagnose technical issues, and improve the overall user experience.

1.3 Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to enhance your experience on our website and customize our services to your preferences. These technologies allow us to remember your preferences, optimize performance, and gather aggregate data about website traffic and usage patterns.

2. Use of Information

We use the collected information for various purposes, including:

2.1 Service Delivery: We use your information to provide you with our web monitoring services, including monitoring the availability, performance, and security of your website or applications. This enables us to identify and address potential issues, send you status notifications, and generate reports based on the monitored data.

2.2 Customer Support: We may use your information to respond to your inquiries, troubleshoot technical problems, and provide you with customer support. This includes communicating with you via email, phone, or other appropriate channels to address your questions or concerns.

2.3 Service Improvement: We continuously strive to enhance our services, and your information helps us understand how users interact with our website and services. We analyze the collected data to improve the functionality, performance, and user experience of our web monitoring tools and features.

2.4 Legal Compliance: We may process and disclose your information as required by applicable laws, regulations, or legal proceedings. This includes responding to valid legal requests, enforcing our terms of service, and protecting our rights, property, or safety, as well as those of our users and the public.

3. Information Sharing

We understand the importance of protecting your information and limit its disclosure to the following circumstances:

3.1 Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, maintaining our website, or performing other business functions on our behalf. These providers are contractually obligated to handle your information securely and use it only for the purposes specified by us.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred or disclosed as part of the transaction. We will notify you via email or prominent notice on our website if such a transfer occurs and your information becomes subject to a different privacy policy.

3.3 Aggregated or Anonymized Data: We may aggregate and anonymize your information to generate statistical or analytical insights. These aggregated or anonymized data do not identify you personally and may be shared with third parties for various purposes, including marketing, research, or improving our services.

4. Data Security

We take the security of your data seriously and have implemented robust measures to safeguard it from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

4.1 Encryption and Secure Transmission: We utilize industry-standard encryption protocols to protect your information during transmission. This ensures that data exchanged between your browser and our servers remains confidential and secure.

4.2 Secure Storage: Your personal information and monitored data are stored on secure servers with restricted access. We employ technical and administrative safeguards to protect against unauthorized access and maintain the integrity and confidentiality of your information.

4.3 Access Controls: We implement strict access controls to ensure that only authorized personnel have access to your information. Our employees, contractors, and trusted service providers are bound by confidentiality obligations and are granted access on a need-to-know basis.

4.4 Regular Security Assessments: We conduct periodic security assessments and audits to identify and address potential vulnerabilities in our systems. This helps us maintain the security and integrity of your data and our infrastructure.

4.5 Data Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely dispose of it in accordance with our data retention policies.

5. Your Rights and Choices

We respect your privacy rights and provide you with options to manage and control your information:

5.1 Account Settings: You can review and update your account information by logging into your account. Please ensure that your information is accurate and up to date to ensure effective communication and service delivery.

5.2 Opt-Out: You have the right to opt-out of receiving promotional communications from us. You can manage your communication preferences by following the instructions provided in our email communications or by contacting us directly.

5.3 Cookies and Tracking Technologies: Most web browsers are set to accept cookies by default. However, you can modify your browser settings to reject cookies or prompt you before accepting them. Please note that disabling cookies may affect the functionality of certain features on our website.

5.4 Data Access and Rectification: You have the right to access, correct, or update your personal information. If you would like to exercise these rights or request a copy of your data, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in a timely manner and make reasonable efforts to address your concerns.

6. Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete the information from our systems. If you believe that we may have collected information from a child, please contact us immediately so that we can rectify the situation.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the nature of our services. We will notify you of any material changes by posting a prominent notice on our website or sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Address: 71-75 Shelton Street Covent, Garden, London

Email: [email protected]

Updated on 27 May, 2023