Refund Policy
Created on 27 May, 2023 | 1,993 views | 2 minutes read
At WebMonitoring, we strive to provide exceptional services and ensure customer satisfaction. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds are applicable for our services.
1. Eligibility for Refunds
1.1 Subscription Plans: Refunds are available for subscription plans if requested within the first 30 days from the date of purchase.
1.2 One-Time Services: Refunds for one-time services are considered on a case-by-case basis and will be reviewed at our discretion.
1.3 Exclusions: Please note that certain services or promotional offers may not be eligible for refunds. We will clearly state any such exclusions at the time of purchase.
2. Valid Refund Requests
2.1 Service Limitations: Refunds are applicable if our services fail to meet the stated functionality and features as described on our website.
2.2 Technical Issues: Refunds can be requested if you encounter technical issues that prevent you from accessing or utilizing our services.
2.3 Dissatisfaction: If you are dissatisfied with our services and can provide valid reasons for your dissatisfaction, you may be eligible for a refund.
3. Refund Process
3.1 Contacting Support: To initiate a refund request, please contact our customer support team through the designated channels provided on our website.
3.2 Providing Information: When requesting a refund, please include relevant details, such as your account information, purchase date, and reasons for the refund request.
3.3 Assessment and Resolution: Our support team will review your refund request and may request additional information if necessary. We aim to resolve refund requests promptly and fairly.
3.4 Refund Approval: If your refund request is approved, we will process the refund using the original payment method used during the purchase.
3.5 Non-refundable Charges: Please note that any third-party fees, such as transaction fees or taxes, incurred during the purchase are non-refundable.
4. Refund Denial
4.1 Violation of Terms: Refunds may be denied if it is determined that you have violated our Terms of Service or any applicable policies.
4.2 Unauthorized Usage: Refunds will not be granted if it is determined that the services were accessed or utilized by unauthorized individuals or entities.
4.3 Change in Circumstances: Refunds will not be provided if your refund request is based on a change in circumstances beyond our control, such as changes in your business requirements or preferences.
5. Modification and Termination
5.1 Policy Updates: We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website, and it is your responsibility to review the policy periodically.
5.2 Service Termination: In the event that we terminate our services, you may be eligible for a prorated refund based on the remaining unused portion of your subscription.
Please note that this Refund Policy applies solely to our services and does not cover any third-party products or services that may be integrated or utilized alongside our services.
If you have any questions or concerns regarding our Refund Policy, please contact our customer support team, and we will be happy to assist you.
Contact: [email protected]